Your privacy matters to us.
At SMART NET, we are committed to protecting the personal information of our customers, prospects, and website visitors while delivering a transparent and secure internet experience.
1. Information we collect
We may collect information that helps us provide and improve our services, including:
- Contact details such as name, email address, and phone number
- Service and account information related to internet plans or installations
- Billing and payment information needed to process service requests
- Website usage data, including IP address, browser type, and device information
2. How we use your information
We use personal data to:
- Set up and manage customer accounts and service requests
- Provide technical support and maintenance
- Send important service updates, invoices, and account notices
- Improve website experience and better understand customer needs
3. Cookies and analytics
We may use cookies and similar technologies to understand how visitors interact with our website, remember preferences, and improve performance. You can disable cookies in your browser settings, though some parts of the site may not function as intended.
4. Sharing of information
SMART NET does not sell personal information. We may share information with trusted third-party providers that help us support billing, technical operations, and customer service, only when necessary and under confidentiality obligations.
5. Data security
We use reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, misuse, or disclosure. However, no method of transmission or storage is completely risk-free.
6. Retention and your rights
We retain personal information only as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. You may contact us to request access, correction, or deletion of your personal data where applicable.
