Clear service terms for a better customer experience.
These terms govern your use of SMART NET services, website content, and any customer support or installation services we provide.
1. Service agreement
By subscribing to SMART NET services, you agree to comply with our service terms, pricing structure, and usage expectations. Service availability may vary depending on your location, infrastructure, and installation conditions.
2. Account responsibility
You are responsible for maintaining the confidentiality of your account details, login credentials, and billing information. SMART NET is not liable for unauthorized access resulting from account misuse or compromised credentials.
3. Fair use
Our plans are intended for standard residential and business usage. Excessive or abusive use that disrupts network performance for other customers may result in service restrictions or account review.
4. Installation and equipment
Installation and equipment provision are subject to site conditions, service eligibility, and standard operational requirements. Customers are expected to provide safe access and suitable installation space for equipment.
5. Payment and billing
Billing is based on the plan, equipment, and services selected at sign-up. Late or missed payments may lead to suspension or termination of service in accordance with applicable billing policies.
6. Limitation of liability
SMART NET strives to provide reliable service, but we do not guarantee uninterrupted access, error-free operation, or zero service disruption due to maintenance, outages, or external conditions beyond our control.
