Easy, fair support when plans or equipment need attention.
SMART NET is committed to transparent service and fair solutions for any issue related to installation, equipment, or service dissatisfaction.
1. Eligibility for refunds
Refunds may be considered when service is not provided as agreed, equipment is faulty, or billing errors occur. Every request is reviewed on a case-by-case basis and may require supporting documentation.
2. Equipment returns
If equipment is returned due to cancellation, replacement, or incorrect shipment, it must be in its original condition, complete with accessories and packaging where applicable.
3. Service cancellations
Customers may cancel a service request or account based on the agreed contract terms and the notice period stated in the service plan. Unused days may be prorated where applicable.
4. Non-refundable items
Fees for installation, activation, non-returned equipment, or services already delivered may be non-refundable unless otherwise stated by SMART NET or required by law.
5. Processing time
Approved refunds are typically processed within 7-10 working days after review and approval. The exact timing may vary depending on the payment method and financial institution.
6. Contact and support
If you believe a refund or return is warranted, contact our customer support team with your account details, service information, and reason for the request so we can review it promptly.
